FAQ

FAQ

Welcome to the Verumity FAQ page!
 Find quick answers to the most common questions about our products, orders, and customer support.

Shipping Questions

Do you offer free shipping?
 Yes! We offer free standard shipping on all orders — no minimum purchase required.

Where do you ship?
 Shipping is currently limited to addresses within the United Kingdom only.
 We’re focusing on providing the best possible service to our UK customers first.

How long will my order take to arrive?
 You can expect your order to arrive within 6–10 business days in total:

  • Processing time: 1–3 business days
  • Transit time: 5–7 business days

How can I track my order?
 Once your order has been shipped, you’ll receive an email with tracking details, including the carrier (Royal Mail, DHL, or UPS) and tracking number.
 You can track your order in real-time using our Track Your Order page.

When will tracking become available?
 Tracking information usually becomes available within 1–3 business days after placing your order.

Return and Refund Questions

Can I return an item?
 Yes, you can return your order within 30 days of receiving it as long as the item is new, unused, unopened, and in its original packaging.
 Please note that personalised or hygiene-related items can only be returned if they are faulty or damaged upon arrival.

Is return shipping free?
 Yes! All approved returns include a free downloadable prepaid return label — Verumity covers the cost of return shipping.

Do you charge any restocking fees?
 No, we do not charge any restocking fees.

Can I cancel my order?
 Yes, you can cancel your order within 2 hours of placing it, provided it has not yet entered our automated fulfilment process.

When will I receive my refund?
 Once we’ve received and inspected your returned item, you’ll receive a confirmation email regarding your refund status.
 If approved, the refund will be processed to your original payment method within 5 business days.

For more details, please see our Return and Refund Policy.

Other Questions

Which payment methods do you accept?
 We accept a variety of secure payment options for your convenience:
 Visa, Mastercard, American Express, Maestro, Google Pay, Apple Pay, and Shop Pay.

How can I contact customer support?
 You can reach our customer support team easily through:

Our team is available:
 Monday – Saturday: 8:00 AM – 6:00 PM
 Sunday: Closed

We usually respond to all enquiries within 24 hours on business days.
 If you contact us over the weekend or during public holidays, we’ll reply as soon as possible once we’re back online.

Contact Information

Still have questions? We’re here to help.

Company Name: AMPLIFY BRANDS LTD
 Website: Verumity.store
 Company Address: 20 Wenlock Road, London, United Kingdom, N1 7GU
 Company Number: 16769165
 Email: contact@verumity.store
 Phone: +44 7457 424596